Juun88 Privacy Policy – Malaysian Member Personal Data Protection

Juun88 ("we", "Platform", or "juun88.fun") values the trust you place in us when sharing your personal information. This Privacy Policy clearly and transparently explains how we collect, process, store, and protect your personal data as a member of the juun88 online entertainment platform.

This document is prepared in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia and international industry best practices for data protection. This policy applies to all juun88 platform users, including website visitors, registered members, and any individual who interacts with our services via our website, mobile app, or official communication channels.

If you have any questions about this Privacy Policy, you may contact our Data Protection Officer using the details provided at the end of this document.

Juun88 only collects personal data that is necessary for legitimate and specific purposes related to the provision of our platform services. The following are the categories of data we collect:

We do not collect sensitive personal data such as health information, religious beliefs, or political affiliations unless it is directly relevant to a legal compliance requirement.

Juun88 uses collected personal data solely for legitimate, relevant, and non-excessive purposes. Your data is used for the following purposes:

• Account management: Creating, verifying, and maintaining your member account, including the KYC process and staged identity verification.
• Transaction processing: Securely and accurately processing deposits, withdrawals, and all financial activity within your juun88 account.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and other suspicious activity through real-time system monitoring.
• Customer support: Responding to enquiries, resolving complaints, and providing effective technical assistance to members.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities in compliance with anti-money laundering (AML) laws and Malaysia's financial regulations.
• Service improvement: Analysing usage patterns in aggregate and anonymised form to improve the platform experience and offer more relevant games and promotions.
• Marketing communications: Sending promotional information, special offers, and platform updates — only to members who have consented to receive such communications.

Juun88 will not use your data for any other purpose without first obtaining your consent or without a lawful legal basis.

Juun88 enforces a strict policy on data sharing. We does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is only shared under limited circumstances as follows:

• Payment service providers: Minimal transaction information is shared with trusted payment gateway providers to process deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game service providers: Required game data is shared with our game platform providers to enable a seamless gaming experience. These providers are not permitted to use your data for any other purpose.
• Competent authorities: juun88 will disclose personal data to government authorities, law enforcement, or regulatory bodies if required to do so by law or court order.
• Third-party identity verification: Recognised third-party identity verification (eKYC) services are used to securely authenticate your identity documents.

Juun88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure.

• Data encryption: All data transmitted between your device and juun88 servers is protected by TLS 1.3 and SSL 256-bit encryption protocols.
• Access control: Access to members' personal data is restricted to staff who require it to perform their duties, and all access is logged for audit purposes.
• Continuous monitoring: An active cyber threat monitoring system operates 24/7 to detect and respond to any potential security breaches.
• Regular security testing: juun88 conducts regular penetration testing and vulnerability assessments to ensure our security infrastructure remains up to date.
• Two-factor authentication (2FA): 2FA is available and recommended for all members to add an extra layer of protection to your account.
• Secure servers: Data is stored in integrated data centres with robust physical protection, climate control, and backup systems.

While we take all reasonable precautions, no security system can guarantee 100% absolute protection. In the event of any data breach affecting your information, we will notify you within a reasonable timeframe in accordance with legal requirements.

Juun88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your login session.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting anonymised information about how you use the platform to help us improve our services. This data is aggregated and cannot be used to personally identify you.
• Functional cookies: Storing your preferences such as display settings, preferred language, and recent search history for a more convenient experience.
• Security cookies: Helping detect suspicious activity, multiple login attempts, and potential cyber attacks on your account.

You can manage or block cookies through your web browser settings. Please note that blocking essential cookies may affect the functionality of the juun88 platform.

Juun88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account is active and for a minimum of five (5) years after account closure, in line with AML compliance requirements.
• Financial transaction records: Retained for seven (7) years in accordance with Malaysia's financial reporting and tax law requirements.
• Customer support communication logs: Retained for two (2) years for reference and dispute resolution purposes.
• Aggregated analytics data: Anonymised usage data may be retained indefinitely as it no longer contains information that can identify you.

When data is no longer needed and there is no legal obligation to retain it, juun88 will securely delete or anonymise it using industry-recognised methods.

Under Malaysia's Personal Data Protection Act 2010 and data protection best practices, you have the following rights regarding your personal data held by juun88:

To exercise any of the above rights, please contact our team via live chat or support email. We will verify your identity before processing any request related to your personal data.

Juun88 is an adult entertainment platform that does not permit individuals under 18 years of age from using its services. We do not knowingly collect personal data from children or minors.

Should we discover that personal data of a minor has been collected without our knowledge, the account in question will be suspended immediately and the data will be deleted as soon as possible.

Parents or guardians who believe their child has registered an account at juun88 without permission are advised to contact our support team immediately for prompt action.

Juun88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Each updated version of the Privacy Policy will be published on this page with a clear update date.

For significant changes that affect your privacy rights, we will notify members via email or an in-platform notice at least 14 days before the changes take effect. This gives you sufficient time to review and consider any changes before they are implemented.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the juun88 Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the juun88 platform
• Response time: Within 3 business days for general enquiries; 21 business days for formal personal data requests

If you are dissatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant data protection authority.

For more information about your rights and responsibilities, you may also refer to the Terms and Conditions and Responsible Gaming us.